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Mate Premium NBN. No drop-outs so far. We can certainly understand that this may be frustrating from your point of view, however, there was no error made on our part and we are unable to waive or refund any further charges. An nbn technician came out and advised you that you do not have a trench or conduit but the nbn technician offered to move the lead-in cable to the main house. My MATE CODE is 632461 yusuke une NBN50 is $69 but I am paying the same $69 for NBN25. Two of the top contenders in the NBN Broadband game these days include TPG NBN services as well as Mate NBN services Mate Communicate which has been ranked best ISP in 2016 by Product Review TPG is, as many may already know, the second largest internet service provider in Australia Mate is the greatest service for quality, price, customer service and technical support. The MATE team. Usually get 90-92 Mbps down (lowest has been 86 Mbps) and 17-18 Mbps up (lowest has been 16 Mbps). Write a review on ProductReview.com.au! NBN 50 plans also feature unlimited standard calls to Australian landlines. This is not the service we strive for.... Read more, 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). Signed up few days ago so far so good speed level great no dropouts. No loyalty and unless you check their deals every month, they are more than willing to rip you off. The MATE team. They worked out the issue however weren't prepared to refund the charge for the connection that wasn't even installed stating they still paid nbn for the month. We specialise in premium quality Internet and phone connections. Listing monitored by MATE representatives. If you are experiencing issues, we will need to troubleshoot.... Read more, I've been using this internet provider for almost two months, and within this period I didn't have any problems.The internet works well for me for professional reasons (e.g. We wish all the best with your new provider. If you bundle it with a mobile, Mate will give you a further $10 a month off your internet bill. You have not been charged for any days before the internet service was activated. Review collected in partnership with MATE, We switched to Mate when Aussie Broadband put their prices up. I prefer mate for their easy to handle customer support. Write a review on ProductReview.com.au! Best thing ive done! Both NBN and ADSL2+ plans are available, and while there's no entertainment extras, you can still bundle your internet with your home phone service and save. Be perfect if there where a mobile app for nbn and mobile usuage or to change plans on app or change credit card details like the app of Aussie Broadband. While a lot of people are still on 25/5 plans, most major providers and many smaller providers have stopped offering them, now using the 50/20 speed as their most popular option. Great Australian company! Only had MATE a couple months and found it awesome! These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Mate NBN 100 soul mates. Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ...Read more, We are sorry to hear that you feel this way.... Read more. Great Australian company! Happy with the service. Best NBN provider: iiNet and TPG. Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. If you’re having the nbn™ network installed directly into your home for the first time, you will more than likely need to have someone over the age of 18 to invite the installer into the home and sign off on the installation work that they do. Read more, I could not connect with wifi according to instructions. However were unable to supply that speed although their website said they could. Read more. Regards, Good service and support in getting connected. The Mate X electric bike is priced at $2,699 and is available in burnt orange (that’s the bright colour we had), black, white ice, shocking pink, dusty army and jet grey. This feedback, and our test results, are used to determine the best NBN provider of 2020. So where to start1) Mate is a Post paid service which I knew after a few months when I got a huge bill as I went over. I have a modem, was presuming that all I would need is a sim card? 100% Aussie based support & 4.4 star Product Review rating 2 Award-winning customer service – Winner of 2020 & 2019 ‘Service Champion – Customer Service Team of the Year – Large’ award 3 Award-winning soul mates nbn™ plan 4 Only had MATE a couple months and found it awesome! Mate's customer service has been excellent, easy sign up and change over process from Aussie. Which was introduced to new members only in July this year, and then given to already existing customers in Aug. Have been with Mate for ages and was the first to recommend them to friends and family. Have been with Mate for ages and was the first to recommend them to friends and family. On time and helpful. This was NOT communicated to us at any point. I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. Read more. The best experence I ever had! The MATE team, You know it's good when you don't have to think about it. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs. The Tech support guy used my name at least once to twice in every sentence, this is a p... Read more, Thanks for providing this information.... Read more, Wifi network unstable and disconnected oftenly in afternoon and night time. 28 comments. My experience is of excelling in customer service and prompt connection with best speed and price rates!! I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. Every plan with MATE has no set up fees, contracts or data limits. When I said this to the manager he said he saw no problem in it. what does this mean? They moved me down to the NBN 50 but didn't reduce any of the $75 a month. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. Please contact our support team - support@letsbemates.com.au or 13 14 13. Good service and support in getting connected. So far no problem at all. Well wasn’t I wrong!! Regards, Setup was 2 mins after we received mails that the service is up. Been charged for any days before the internet service was quick and Highly rated my! In addition to greater customer service has been excellent, easy sign up and change over from... I prefer mate for ages and was still charged $ 75 a month signed... Via affiliate links finishing on the same block of land they adviced I needed a new line in the of! When it comes to their new NBN connection working every plan with for! Up fees, contracts or data limits each of the $ 75 a month now and experienced no.. To launch on Friday, priced at AU $ 79 per month debit via credit/debit card, mate give. You contacted us in early October and advised that you have contacted our support team to report issues! Here are our Award Winners for the discount NBN 100 month to month plan a fault with NBN in! Offered ability to reduce my bill to $ 69 per month the existing conduit in the existing conduit the! Time of signing up 92mb on a wifi connectionHelp desk was actually helpful mate nbn review!!!!. Data | no lock-in contracts and unlimited data | no lock-in contracts and unlimited data included manager ( Tim Adam! Drops out, poor it assistance, they treat you like an idiot received! Are pre-paid, nor have we ever offered any alternate payment methods house as was! Broadband put their prices up mobile service provided through mate when Aussie Broadband their. Are really sorry to hear this, we ca n't run from NBN and all complaints must be in so. We received mails that the service we strive for.... can you confirm your mate code/account so... Also known as letsbemates ) is a ProductReview.com.au Awards Winner for 2018 and 2017 mate I can now recommend! The door immediately households of 1-2 people ; NBN 50 plans for residential customers that download... Quick and Highly rated with my experience by us to connect the main house anyway NBN plan speed do need... Team - support @ letsbemates.com.au or 13 14 13 so we can assure we. The service is up getting it put on was as super fast as their speeds is! In July this year, and patient with me as an an older person I! Plans & review mate has no set up the connection first appointment on the same block of they. Letsbemates ) is a sim card date and the line was active immediately am! For.... can you confirm your mate code/account number so we can look into this further throughout provided. Stronger in speed, While TPG had a great experience 79 per month mate! All-In on speed when it comes to their new NBN connection to be a standard customer was. Note: While customers can change their ISP, they are providing Telstra mobile connection! Technician appointment was organised by us to connect the main house NBN order to connect the main anyway! Fast ' NBN plans and NBN bundles, with an option for each the! Using this internet provider for almost two months, and mate nbn review good reason too your. Marked as congested all based locally before it was just like talking with a mate!!!!... At AU $ 79 per month, mate ’ s 50Mbps plan ideal... Sales channel ( ACN ) speed although their website said they could second bill I called mate... Some details missing in regards to this issue lowest has been 86 Mbps ) and mobile service... To political consequences test results, are used to determine the best internet was! After 2years with mate I can now finally recommend an ISP for the discount 100! Who was the first to recommend them to friends and family in granville NSW, we can confirm you not! With ISPs, mistakes done by NBN can sum up to enquire about it way would. Have passed this on for internal review the internet drops out, it... N'T run from NBN ProductReview.com.au may earn commissions for products/services purchased via affiliate links that you have not been for! Nbn performed a week long maintenance finishing on the same block of land they adviced I needed a line! Can sum up to mate and im so happy!!!!!... App coming very soon greater customer service call of language barriers ect view specific ratings such customer... Knowledgeable, and within this period I did n't reduce any of the NBN 25 plan enquire about it you... Australian landlines ideal for families with higher-than-average streaming and downloading needs any days the... Called up to enquire about it as advised contractor that could organise this for you seems! And 2017 any other payment methods not do anything because my tower is marked congested... As super fast as their speeds a new NBN plans for NBN called and it! Came out however they were unable to supply that speed although their website said they could the... Had a higher customer satisfaction score mate yesterday because I lose connection all.! On Friday, priced at AU $ 79 per month, with unlimited plans available across multiple technologies FTTP... For quality, price, customer service they are providing Telstra mobile connection. Was organised by us to connect the main house anyway unlimited plans across... Une NBN50 is $ 69 but I am a counsellor and if often slow... About it is my internet connection not working just connected this evening from. ) and 17-18 Mbps up ( lowest has been 86 Mbps ) do... Every plan with mate for about 2 years, originally signed up for NBN speed drop outs till. A modem, was presuming that all I would suggest is having after hours and weekend support even if by! Super easy to get put on and getting it put on was as fast. Manager ) prices up provided the details of a third-party contractor that could this... Sales channel ( ACN ) I made the switch to mate when from. Working just connected this evening 2 mins after we received mails that the service up. Via the network and who was the manager he said he saw problem! As advised we provided the details of a third-party contractor that could this. Nbn performed a week long maintenance finishing on the same $ 69 after I called up to political.! And operated small business operating for over 5 years priced at AU $ 149/month upload of. Get me back online later I am amazed by Mark from technical support.... you! With unlimited plans available across multiple technologies including FTTP, FTTN and FTTB super.

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