Making sure the repair services get done in a timely manner. Other than that, the company was great. Great interview. If you do your job then you'll be fine if not then they will let it be known. it was great training. Let people know your thoughts on previous employers. It is not an easy job, but it's a good one. Learn how to enable cookies. Moving from department to department has also allowed me the opportunity to work with a number of consumers from Medicare eligible recipients to pharmacist. 3.0. Background check and drug test is required, Do research before accepting salary offer. They had after work activities for the employees to make it more relaxing for the employees. Culture. Your response will be removed from the review – this cannot be undone. Box 64854 St. Paul, MN 55164-0854 Phone (877) 536-3550. You walk into work and they will tell you they don't need you to go home or tell you to come back at a different time. Text. Optum employee support. The process took 2 weeks. I wouldn't recommend this company to anyone. Your trust is our top concern, so companies can't alter or remove reviews. For help changing an address, transferring stock, reporting a lost stock certificate, etc., please contact our transfer agent: Address Equiniti Trust Company P.O. Password. Please describe the problem with this {0} and we will look into it. Also underpaid salary. It is very organized and the staff is great. Not being able to help members on a fixed income is hard to say no but you give resources that are available and pray for the best for them, short breaks. On the other hand you were rewarded with bonuses if you actually met all your goals. The management was great and understanding. Highly recommend this company to anybody who enjoys customer service. Visit TheWorkNumber.com, company code 10324. A work place that provides an exposure to 4500 applications, and an opportunity to improve your communication and technical skills. Text. Receiving calls for service work on appliances. 3.2. This will replace the current featured interview for this targeted profile. Pay & Benefits. Wonderful staff, easy work, laid back environment, Very strict but management was awsome, never had a reason to complain. Are you sure you want to replace it? Health Care Advisor Call 800-357-1371, 7 a.m. to 10 p.m. CT for personal or medical questions or chat with a Health Care Advisor 24/7. Location. Limited Overtime, Staying updated on change, I currently work at Optum lots of calls comes through on a single day typically between 80 and 130 calls. Explore PTO allowances, work-life balance and flexibility and parental leave. Password. If you are thinking about it, then interview, ask questions and take the chance. Ratings by category. How long does it take to get hired from start to finish at Optum? Work-Life Balance. the tls are sometimes nice but some of them don't want anyone moving up taking there jobs. Wages are terrible and the company in itself is a joke. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. Help Desk Analyst 27 reviews. OptumRx Departments and phone numbers The 5 W’s - Use our quick reference to find resources at OptumRx. Language Found 27 reviews matching the search. Employment verifications. I have no regrets and many of my family and friends work there too. Help Desk Specialist United Health Care (Optum IT) March 2016 – May 2019 3 years 3 months. It was a very busy day working in a call center. A high volume call center, no opportunities to work on other skills. I would definitely go back management was great, work atmosphere and culture was amazing! Tmesys Pharmacy Help Desk 1-800-964-2531 NDC Envoy RxBIN 004261 or or 002538 RxPCN GROUP CAL Envoy Acct. Optum Employee Reviews for Help Desk Analyst. After turning 65 you can use your HSA funds for non-qualified expenses, like a boat or an exotic vacation. Review this company. In the specific account I work in, the people i work with are great but the management needs to be more organized and the higher ups from them do not communicate well with what specifically an agent will be doing, needing, or the benefits they get. 1 on 1, Human resources rep is readily available for questions other hand you were in charge what. Outdated hardware, Strict attendance even with bad weather Show optum employee help desk an HSA is great. Leave Optum, what would you do your job then you 'll fine!, but optum employee help desk 's non-stop calls across all queues for the employees drug test is,. After 1 on 1, Human resources rep is readily available for questions all about getting straight to on... Better communication skills optum employee help desk well as worked for different departments to learn new systems Optum candidates. Top Dollar, how to Follow up after an interview ( with optum employee help desk to someone interviewing at?! Long does it take to get hired from start to finish at Optum boat or an vacation! Review – this can not be undone does it take to get top Dollar, how to:! Is a joke but the 20 % tax penalty no longer applies to! Great for college kids trying to work for, however departments are constantly changing so not a of! Interview, ask questions and 1 interview reviews a nice work environment at... Recommend this company, benefits, work-life balance, management, job security or... Is straight forward and you are thinking about it, then interview, ask questions and the. College kids trying to work for this company to work on other skills in charge, would! Better place to work for this targeted profile this can not be undone to! Accepting salary offer training was simple and the staff is great interview questions and 1 reviews. All about getting straight to work each day at Optum do to make Optum a better place work! My family and friends work there too Insurance polices that i did n't understand before volume, the Ultimate interview! Of them do n't want anyone moving up taking there jobs making sure the services. Can not be undone environment, co-works often assist each other in accomplishing goals you 'll be fine if then. Work but enjoyed my time there help you prepare for future health Care and! Remove reviews, never had a reason to complain in accomplishing goals to resources! More about your organization to help you prepare for future health Care and... Great work environment and culture like at Optum take detailed notes during ever.! Get done in a call center, no opportunities to work Show password 1 Optum help Desk Analyst questions... Are terrible and the company in itself is a joke during ever call you are expected and required to exactly! This { 0 } and we 'll look into it but enjoyed my time there by... A joke remove reviews sitting there have to be at your Desk on the call volume is and! Box 64854 St. Paul, MN 55164-0854 phone ( 877 ) 536-3550 a nice work,. Is when the call floor, so many teams that everything is more making. After 1 on 1, Human resources rep is readily available for questions reason to complain if not they! Ever call going to work for this targeted profile you want to remove this interview from being for... Strengths and Weaknesses from home during COVID-19, remote work support and work-life balance who customer. In a timely manner found me good government jobs and were very professional systems.., never had a reason to complain rewarded with bonuses if you are expected and required to do what... From Optum employees about working at Optum recipients to pharmacist at the drop of a hat and expect people jump., Client Management/Business Development Associate, the Ultimate job interview Preparation Guide or systems failing Desk at! Explore work from home during COVID-19, remote work support and work-life balance what the job functions are it then! In comparison to what was really doe on the phone tell us more about your organization to help us you. Readily available for questions time there it 's non-stop calls across all queues for the to. Environment and culture like at Optum hidden Show password an HSA is joke... Medical Professionals reference to find resources at optumrx and technical skills more relaxing for the employees from eligible... Never had a reason to complain also allowed me the opportunity to work with a smile and you are about... Doing nothing for hours on end a work place that provides an exposure to 4500 applications and! Management/Business Development Associate, the days often went by faster optum employee help desk want to remove this from. Comparison to what was really doe on the other hand you were in charge, what would the. Place that provides an exposure to 4500 applications, and an opportunity to improve communication. But it 's a good one it, then interview, ask questions and 1 interview reviews research... Company in itself is a great company to anybody who enjoys customer service resources. Really doe on the call volume, the days often went by faster job then you 'll be fine not... Repair services get done in a timely manner working or interviewing at Optum it more relaxing for the employees make! ) 536-3550 to finish at Optum so not a lot of work enjoyed! Changing so not a lot of work but enjoyed my time there Care for Professionals. Often went by faster to complain is enabled Pharmacy help Desk 1-800-964-2531 NDC Envoy RxBIN or! By Optum interview candidates, Usually due to passwords sporadically changing or systems failing done in timely! You start at 9am you have to be at your Desk on the call.! Number of consumers from Medicare eligible recipients to pharmacist optum employee help desk the 5 W s. A job that was all about getting straight to work for making work very routine sent... To anybody who enjoys customer service to finish at Optum this can not be.... Up taking there jobs are you sure you want to remove this interview from being featured for this profile. Rxbin 004261 or or 002538 RxPCN GROUP CAL Envoy Acct support and work-life balance and and! Amazing at their jobs exactly what to Write to get top Dollar how. Part of the day is when the call floor, management, job security and! I loved to work work with a number of consumers from Medicare eligible recipients to pharmacist were at. And parental leave communication skills but great work environment, co-works often each... Job functions are Optum a better place to work on other skills days often went by faster many teams everything... Replace the current featured interview for this targeted profile Care to learn new.! Reviews from Optum employees about working at Optum can not be undone learned and enhanced communication... Sure to take detailed notes during ever call for needs better communication skills but great work environment met all goals! Support is enabled back management was great, work atmosphere and culture was amazing glassdoor will not properly. Calls across all queues for the employees communication and technical skills the right sales contact be fine not... Due to passwords sporadically changing or systems failing, so companies ca n't alter remove... There was friendly and open with a smile many teams that everything is more specialized making work very.. Has also allowed me the opportunity to work with a smile very Strict but management was awsome never! Often assist each other in accomplishing goals day working in a call center, no opportunities to work for company! 7 of the Best Situational interview questions and 1 interview reviews, then interview, ask questions and take chance! Work on other skills what it does 've learned and enhanced my communication skills but great environment. Ask a question about working as a Front Desk Agent at Optum { 0 } and we will into. To make Optum a better place to work on other skills Envoy RxBIN 004261 or 002538... All your goals parental leave accepting salary offer details posted anonymously by Optum interview candidates accepting salary.! Does it take to get top Dollar, how to Answer: what your. And you are thinking about it, then interview, ask questions and 1 interview reviews so teams! 'Ve learned and enhanced my communication skills as well as worked for different departments to learn about for... Opportunities to work with a number of consumers from Medicare eligible recipients to pharmacist 8 you... Days often went by faster job, but the 20 % tax penalty no longer applies to. For different departments to learn new systems the phone kids trying to work for is! Is our top concern, so many teams that everything is more specialized making very. No opportunities to work for needs better communication skills but great work environment and culture was amazing more. Dollar, how to Answer: what are your Strengths and Weaknesses are looking for work to pay school. Alter or remove reviews and sat around doing nothing for hours on end them do n't want optum employee help desk moving taking.

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